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Yes, the Commission generally provides responses to referrals we receive.
The Commission’s Service Charter establishes the standards of service that can be expected of the Commission.
The Service Charter sets out the following service level goals:
- unanswered calls will be returned within 2 business days.
- we will respond within 30 days if a referral is not within our jurisdiction or we need more information to assess it.
- we will assess reports that are within our jurisdiction relating to corrupt conduct within 90 days.
Where we decide to take no further action on a referral, and we have contact details, we will provide a short explanation of why.
We ask for your understanding that, in most cases, it is not appropriate for the Commission to comment or report on investigations until an outcome is finalised. This helps ensure that we uphold due process and procedural fairness in our investigations, preserve operational security, and avoid unfair premature damage to reputations.
The Commission will not respond to referrals that are abusive or include offensive material.